Warranty Overview
Smart Systems stands behind the work we do and the products we install.
What Is Typically Covered
- Labor warranty — We will return to fix any issues related to our installation work at no additional charge during the warranty period
- Manufacturer product warranty — Most products carry their own warranty ranging from 1 to 5 years
- Programming — Control system programming done during installation is covered under our labor warranty
What Is NOT Typically Covered
- Physical damage — Damage caused by accidents, power surges (without a surge protector), water, or misuse
- Normal wear — Batteries, projector lamps, and other consumables
- Third-party changes — Issues caused by modifications made by someone other than Smart Systems
- ISP or service changes — If your internet provider changes equipment that affects your system
How to Make a Warranty Claim
- Contact Smart Systems and describe the issue
- We will determine if the issue falls under warranty
- If covered, we will schedule a repair at no charge
- If not covered, we will provide a quote before any work is done
Extending Your Coverage
Ask about our
maintenance plans for ongoing coverage, priority service, and regular system check-ups.
