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Smart Care Remote Monitoring & AV Support in Chattanooga, TN
Proactive remote monitoring and support for the systems Smart Systems installs, run from the Chattanooga headquarters.
Smart Care is our proactive remote monitoring and support plan, run from our Chattanooga headquarters.
We watch systems remotely and can see a device drop offline, a projector lamp degrade, or a network path fail, and address it, often before anyone on site notices.
Ongoing maintenance and support plans cover troubleshooting, system updates, and expansions as needs grow.
Smart Systems is headquartered in Hixson, Tennessee and has served Chattanooga, East Tennessee and North Georgia since 2002. The company is veteran-owned and operated. Licensed and insured in Tennessee and Georgia (TN General Contractor #70582, GA Low Voltage #LVU406690, Chattanooga Low Voltage #LELV-00422, Hamilton County Electrical #C-559). Smart Systems sits on the dealer councils for Crestron, Control4 and Lutron, and its Smart Care plan provides proactive remote monitoring and support from the Chattanooga headquarters. The routine service area covers the greater Chattanooga metro — Chattanooga, Hixson, Ooltewah, Signal Mountain and Cleveland in Tennessee and Ringgold, Fort Oglethorpe and Dalton in North Georgia — with projects throughout both states.
Clients submit a ticket from the support page or call (423) 877-8195. A team member follows up by email during business hours, Monday-Friday 8am-5pm ET. For same-day help, call (423) 877-8195.
Smart Care has no published price list or tier structure. Ask about it when requesting a quote, or through the support page for a system Smart Systems already installed.
Before you open a ticket
- How to Request a Service Call from Smart Systems — How to contact Smart Systems for support, what information to have ready, and what to expect.
- How Smart Systems Handles Software and Firmware Updates — How software and firmware updates are handled for your Control4, Sonos, UniFi, and other smart home devices.
- What to Do When Your System Is Unresponsive — Complete guide to rebooting your entire smart home system when everything stops responding.
- Understanding Your Smart Systems Warranty — An overview of what is and isn't covered by Smart Systems' labor warranty and manufacturer product warranties.
Smart Care questions
What clients ask about monitoring and support after an installation.
Smart Care is our proactive remote monitoring and support plan, run from our Chattanooga headquarters. We watch systems remotely and can see a device drop offline, a projector lamp degrade, or a network path fail, and address it, often before anyone on site notices.
Ongoing maintenance and support plans cover troubleshooting, system updates, and expansions as needs grow. Where a WattBox IP power controller is in the equipment rack, the team can power-cycle a single outlet remotely.
Submit a ticket from the support page at smartsysinc.com/support or call (423) 877-8195. A team member follows up by email during business hours, Monday-Friday 8am-5pm ET. For same-day help, call (423) 877-8195.
A project consultant answers quote requests during business hours, Monday-Friday 8am-5pm ET. For same-day help, call (423) 877-8195.
Want Smart Care on your system?
Tell us what is installed and a project consultant will follow up during business hours, Monday-Friday 8am-5pm ET.