Mesh System or Access Point Showing Offline

One or more of your wireless access points or mesh nodes shows as offline in the app or controller, and that area has no coverage.

Network & Wi-Fi

Symptoms

  • One area of your home/office suddenly has no Wi-Fi
  • The AP's LED is off, solid (wrong color), or blinking
  • Your management app or controller shows the device as "disconnected"

Troubleshooting Steps

  1. Check power — Is the AP plugged in? If it's PoE (Power over Ethernet), check the switch port and cable. Try a different port on the switch.
  2. Check the Ethernet cable — A damaged cable between the switch and AP will take the AP offline. Try swapping the cable.
  3. Restart the AP — Unplug power, wait 30 seconds, plug back in. For PoE, disable and re-enable the switch port.
  4. Check the network switch — If the switch lost power or rebooted, all APs connected to it would go offline. Verify the switch is on and functioning.
  5. Check for IP conflicts — If two devices have the same IP address, one will be unreachable.

When to Contact Us

If an AP won't come back online after a power cycle and cable check, it may need replacement. We monitor managed networks proactively and often catch these issues before you notice them.