Better service and support. Faster answers. Quicker solutions.
Sometimes the smallest system issues can cause big problems. That's why we offer no cost phone and email support over extended hours and weekends, plus no cost proactive management of your system for our clients with remote monitoring equipment.
We proactively monitor your technology system and are oftentimes able to troubleshoot and repair issues before you notice them.
Phone and Email support by experienced, knowledageable technicians during both normal and extended hours.
Get the most from your system by ensuring it is up-to-date and operating at peak performance.
Network Operations Center
From our network operation center, we proactively monitor your system with realtime information and are able to rapidly respond to outages and degradations.
Many troubleshooting calls can be resolved with a simple reboot eliminating the need for an on-site service call.
Through an available mobile app our clients can fix common issues on their own (like rebooting a frozen cable box).
1. For residential clients Smartcare is included with the purchase of your system.
2. Service Agreements are available for our commercial clients.
3. Additional equipment may be required to be monitored/controlled remotely.
4. On site service calls billed at normal hourly rates.
5. In most cases, we will respond to email or phone requests in no more than 2 hours.