---
title: "What to Do When Your System Is Unresponsive | Smart Systems"
description: "Complete guide to rebooting your entire smart home system when everything stops responding."
url: "https://www.smartsysinc.com/support/system-unresponsive"
---

[Home](https://www.smartsysinc.com/)/[Support](https://www.smartsysinc.com/support)/What to Do When Your System Is Unresponsive

# What to Do When Your System Is Unresponsive

Complete guide to rebooting your entire smart home system when everything stops responding.

Smart Home Automation

## Full System Reboot Guide

If your entire smart home system is unresponsive — lights, audio, video, and app all not working — a full system reboot will usually bring everything back online.

### Before You Start

- This process takes about 10 minutes total
- All devices will come back with their existing settings — nothing will be lost
- You will temporarily lose all smart control during the reboot

### Step-by-Step Reboot

**Phase 1: Network (do this first)**
1. Unplug your modem (ISP device) — wait 60 seconds
2. Unplug your router/gateway — wait 30 seconds
3. Unplug your network switch — wait 15 seconds
4. Plug in the modem, wait for all lights to be solid (2-3 minutes)
5. Plug in the router/gateway, wait 2 minutes
6. Plug in the switch, wait 1 minute
**Phase 2: Control System**
1. Unplug your Control4 controller (or Crestron processor) — wait 30 seconds
2. Plug it back in and wait 3-5 minutes for full boot
**Phase 3: Verify**
1. Open the Control4 app — it should find your system
2. Test a light switch, try playing music, check a camera feed
3. Give all devices 5-10 minutes to reconnect to the network

### If Using a WattBox

If you have a WattBox IP power conditioner, call Smart Systems and we can reboot your equipment remotely. This is often the fastest resolution.

### Still Not Working?

If the system remains unresponsive after a full reboot, there may be a hardware failure or network issue that requires a service call. Contact Smart Systems with a description of what is and isn't working.

## Related articles

- [Control4 App Not Connecting — Troubleshooting Steps](https://www.smartsysinc.com/support/control4-app-not-connecting)
- [Lights Not Responding to Smart Switches or Keypads](https://www.smartsysinc.com/support/lights-not-responding)
- [Replacing Batteries in Smart Locks and Motorized Shades](https://www.smartsysinc.com/support/replacing-batteries-locks-shades)
- [How to Use and Customize Your Control4 Scenes](https://www.smartsysinc.com/support/control4-scenes)

## Still stuck?

Submit a ticket or talk to our support assistant, and we’ll take it from here.

[Submit a Ticket](https://www.smartsysinc.com/support?tab=ticket)[(423) 877-8195](tel:+14238778195)