---
title: "Sonos Speaker Not Playing or Missing from the App | Smart Systems"
description: "Troubleshoot Sonos speakers that have stopped playing or disappeared from the Sonos app."
url: "https://www.smartsysinc.com/support/sonos-not-playing"
---

[Home](https://www.smartsysinc.com/)/[Support](https://www.smartsysinc.com/support)/Sonos Speaker Not Playing or Missing from the App

# Sonos Speaker Not Playing or Missing from the App

Troubleshoot Sonos speakers that have stopped playing or disappeared from the Sonos app.

Audio / Video

## Common Sonos Issues

Sonos speakers rely on your home network to function. When a Sonos device disappears from the app or stops playing, it is almost always a network connectivity issue.

### Quick Fixes

1. **Check that the speaker is powered on** — Look for the small LED on the front. White = normal, orange = startup, no light = unplugged
2. **Restart the Sonos speaker** — Unplug it for 30 seconds, then plug it back in. Wait 60 seconds for it to reconnect
3. **Check your Wi-Fi** — Make sure your phone is on the same network as the Sonos (not the guest network)
4. **Close and reopen the Sonos app** — Force-close the app completely, then reopen it

### If the Speaker Still Doesn't Appear

- **Restart your router and access points** — Follow the network restart guide
- **Check for Sonos updates** — Open the Sonos app and go to **Settings > System > System Updates**
- **Make sure the speaker is within range** — Sonos needs a strong network signal to operate reliably

### Sonos After a Power Outage

After a power outage, Sonos speakers may take 2-5 minutes to fully reconnect. If they do not come back, restart your network equipment first, then power cycle the speakers.

### When to Contact Smart Systems

If a Sonos device continually drops off or won't reconnect after troubleshooting, there may be a network issue that requires a site visit.

## Related articles

- [No Sound from Your Speakers: Quick Troubleshooting](https://www.smartsysinc.com/support/no-sound-from-speakers)
- [TV Shows "No Signal" — How to Fix Input Issues](https://www.smartsysinc.com/support/tv-no-signal-fix)
- [Projector Maintenance: When to Clean or Replace the Lamp](https://www.smartsysinc.com/support/projector-maintenance)
- [Getting the Best Sound from Your Surround Sound System](https://www.smartsysinc.com/support/best-surround-sound)

## Still stuck?

Submit a ticket or talk to our support assistant, and we’ll take it from here.

[Submit a Ticket](https://www.smartsysinc.com/support?tab=ticket)[(423) 877-8195](tel:+14238778195)