---
title: "How Smart Systems Handles Software and Firmware Updates | Smart Systems"
description: "How software and firmware updates are handled for your Control4, Sonos, UniFi, and other smart home devices."
url: "https://www.smartsysinc.com/support/software-firmware-updates"
---

[Home](https://www.smartsysinc.com/)/[Support](https://www.smartsysinc.com/support)/How Smart Systems Handles Software and Firmware Updates

# How Smart Systems Handles Software and Firmware Updates

How software and firmware updates are handled for your Control4, Sonos, UniFi, and other smart home devices.

General Inquiry

## Keeping Your System Current

The products in your home run on software and firmware that manufacturers periodically update for performance, bugs, and new features.

### What Gets Updated

- **Control4 / Crestron controllers** — Operating system and programming updates
- **Ubiquiti / UniFi networking** — Firmware for access points, switches, and gateways
- **Sonos speakers** — Firmware updated automatically via the Sonos app
- **Security cameras and recorders** — Firmware for stability and features
- **Smart locks and sensors** — ZigBee firmware (less frequent)

### How Updates Are Handled

**Manufacturer-managed:** Sonos updates automatically. UniFi devices can be updated through the controller interface.
**Smart Systems-managed:** Control4 and Crestron updates are applied by us during service visits or remotely. We test updates before applying them to ensure compatibility.

### Why We Don't Auto-Update Everything

Some updates can change behavior or cause temporary incompatibilities. We prefer to:
1. Test updates in our environment first
2. Schedule updates during convenient times
3. Be available to troubleshoot if needed

### Requesting an Update

If a product prompts for an update (e.g., Sonos app), it is generally safe to proceed. For Control4 or Crestron, contact us first to ensure compatibility with your programming.

### Maintenance Plans

Our maintenance plans include periodic check-ups where we review and apply appropriate firmware updates.

## Related articles

- [How to Request a Service Call from Smart Systems](https://www.smartsysinc.com/support/request-service-call)
- [Understanding Your Smart Systems Warranty](https://www.smartsysinc.com/support/warranty-information)
- [Preparing Your Home for a Smart Systems Installation](https://www.smartsysinc.com/support/preparing-for-installation)
- [Tips for Maintaining Your Installed Equipment](https://www.smartsysinc.com/support/equipment-maintenance-tips)

## Still stuck?

Submit a ticket or talk to our support assistant, and we’ll take it from here.

[Submit a Ticket](https://www.smartsysinc.com/support?tab=ticket)[(423) 877-8195](tel:+14238778195)