---
title: "How to Request a Service Call from Smart Systems | Smart Systems"
description: "How to contact Smart Systems for support, what information to have ready, and what to expect."
url: "https://www.smartsysinc.com/support/request-service-call"
---

[Home](https://www.smartsysinc.com/)/[Support](https://www.smartsysinc.com/support)/How to Request a Service Call from Smart Systems

# How to Request a Service Call from Smart Systems

How to contact Smart Systems for support, what information to have ready, and what to expect.

General Inquiry

## Getting Help When You Need It

Smart Systems is committed to keeping your technology running smoothly. Here is how to reach us and what to expect.

### Contact Methods

- **Phone** — Call us during business hours for immediate assistance
- **Website** — Use the AI chat or submit a support ticket at smartsysinc.com/support
- **Email** — Send a detailed description of the issue to our support team

### What to Have Ready

1. **Your name and address** — So we can pull up your system details
2. **What is not working** — Be as specific as possible
3. **When it started** — Did it stop working after a power outage, storm, or ISP visit?
4. **What you have already tried** — Let us know if you rebooted equipment

### What to Expect

- **Remote resolution** — Many issues can be diagnosed and fixed remotely via WattBox
- **Phone troubleshooting** — Our team will walk you through diagnostic steps
- **On-site service call** — If the issue cannot be resolved remotely, we will schedule a visit

### Response Times

- We aim to respond within one business day
- Urgent issues (complete system failure, security system down) are prioritized
- Scheduled service calls are typically available within 3-5 business days

## Related articles

- [Understanding Your Smart Systems Warranty](https://www.smartsysinc.com/support/warranty-information)
- [Preparing Your Home for a Smart Systems Installation](https://www.smartsysinc.com/support/preparing-for-installation)
- [How Smart Systems Handles Software and Firmware Updates](https://www.smartsysinc.com/support/software-firmware-updates)
- [Tips for Maintaining Your Installed Equipment](https://www.smartsysinc.com/support/equipment-maintenance-tips)

## Still stuck?

Submit a ticket or talk to our support assistant, and we’ll take it from here.

[Submit a Ticket](https://www.smartsysinc.com/support?tab=ticket)[(423) 877-8195](tel:+14238778195)