---
title: "Reconnecting a Device That Dropped Off Your Wi-Fi | Smart Systems"
description: "How to reconnect phones, tablets, laptops, and smart home devices that have dropped off your Wi-Fi network."
url: "https://www.smartsysinc.com/support/reconnecting-dropped-device"
---

[Home](https://www.smartsysinc.com/)/[Support](https://www.smartsysinc.com/support)/Reconnecting a Device That Dropped Off Your Wi-Fi

# Reconnecting a Device That Dropped Off Your Wi-Fi

How to reconnect phones, tablets, laptops, and smart home devices that have dropped off your Wi-Fi network.

Network & Wi-Fi

## Why Devices Disconnect

Devices can drop from Wi-Fi for several reasons: the network password was changed, the device moved out of range, or there is a conflict with band steering between 2.4GHz and 5GHz networks.

### Steps to Reconnect

1. **Open Wi-Fi settings** on the device that lost connection
2. **Forget the network** — Find your network name, tap or click "Forget" or "Remove"
3. **Reconnect** — Select your network from the list and enter your Wi-Fi password
4. If you see two networks (one with "5G" in the name), try the standard one first — it has better range

### If the Device Still Won't Connect

- **Restart the device** — A full power cycle can clear temporary network issues
- **Restart the nearest access point** — Unplug it for 30 seconds and plug it back in
- **Check if other devices can connect** — If nothing can connect, the issue may be with the access point or router

### Smart Home Devices (Sonos, Control4, etc.)

Smart home devices sometimes lose their network connection after a power outage or router reboot. Most will reconnect automatically within a few minutes. If they do not, power cycle the device and check that your network is online.

## Related articles

- [Troubleshooting Wi-Fi Dead Zones in Your Home](https://www.smartsysinc.com/support/troubleshooting-wifi-dead-zones)
- [What to Do When Your Internet Feels Slow](https://www.smartsysinc.com/support/internet-feels-slow)
- [How to Restart Your Network Equipment Safely](https://www.smartsysinc.com/support/restart-network-equipment)
- [Setting Up and Managing Your Guest Wi-Fi Network](https://www.smartsysinc.com/support/guest-wifi-network)
- [Slow Internet Speeds](https://www.smartsysinc.com/support/slow-internet-speeds)

## Still stuck?

Submit a ticket or talk to our support assistant, and we’ll take it from here.

[Submit a Ticket](https://www.smartsysinc.com/support?tab=ticket)[(423) 877-8195](tel:+14238778195)